FAQ
What are your Shipping & Handling Policies?
We take great care in preparing your order and aim to get it to you as quickly as possible.
Handling Time
Please allow 3–5 business days for your order to be processed and prepared for shipment. Each piece is packaged with care, and handling times may vary slightly during high-volume periods. We appreciate your patience and support.
Shipping Method
All orders are shipped via USPS Ground Advantage, which typically delivers within 2–5 business days after your package has been scanned by USPS. You will receive a confirmation email with tracking details as soon as your order ships.
Shipping Rates
A flat shipping fee of $6.95 applies to all orders under $90.
Orders of $90 or more qualify for free standard shipping.
What is your Return Policy?
We hope you love your purchase, but if something isn’t quite right, we’re here to help.
Returns
As a small business, we currently accept returns on unworn, unused items in their original condition and packaging within 14 days of delivery. Customers are responsible for return shipping costs. Once we receive and inspect the item, a refund will be issued to your original form of payment.
Exchanges
We do not offer direct exchanges at this time. If you’d like a different item, we recommend initiating a return and placing a new order.
Custom Orders & Final Sale Items
All customized pieces and items marked as final sale are non-returnable and non-refundable.
To Start a Return
Please email us at info@shopmaisonsoleil.com with your order number, the items you would like to return, and the reason for the return. We’ll provide instructions on how to proceed.
Thank you so much for supporting our small business — we appreciate you!
Are Customization Services Available?
Yes! We offer customization on all of our jewelry pieces to help you create something uniquely yours. Any chain or charm you see on our website can be mixed and matched, and most chains can be lengthened or shortened to your desired fit.
Have a special seashell or keepsake? You can send it in, and we’ll incorporate it into any chain of your choice — turning your personal treasure into a wearable memory.
To request a customization or ask questions about what’s possible and receive pricing, please send an email to info@shopmaisonsoleil.com. Let us know what you have in mind, and we’ll make it happen!